Due to offering custom made clothing, whereby each garment is exclusively made and personalized for each individual client, Humblino does not offer refunds, as there is no resale value for custom clothing. This is standard practice for custom made garments.
However, we understand that the first time you order custom clothing, in some cases it may not fit as desired. Therefore if you are not 100% satisfied with the fit of your custom clothing, we will be more than happy to offer you alteration credit or even remake it.
Refer to Perfect Guarantee & Guidelines.
What to do if you are not satisfied with your first time custom clothing from us.
Get in touch with us within 30 days of receiving your first-time garment and we will work with you to determine whether it can be altered or offer you a complimentary remake.
If it is determined that your first time garment can be altered, you may choose to take it to your local tailor. Provide us with the alteration invoice from your tailor so that we may reimburse you for alteration costs and also update your size profile with corrected measurements.
Any alteration allowance will be credited to your original payment method which was used for purchase.
Refer to alteration credit allowance table below:
|Garment Type||Alterations Allowance USD|
|Shirts||Up to $25|
|Trousers||Up to $40|
|Suits (2 Piece)||Up to $75|
|Jackets / Blazers||Up to $50|
Alteration credit for first time garments are subject to the following terms.
Any remakes are applicable for first time garments only, and are subject to the following terms.
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