Refund, Return & Exchange Policy

Due to offering custom made clothing, whereby each garment is exclusively made and personalized for each individual client, Humblino does not offer refunds, as there is no resale value for custom clothing. This is standard practice for custom made garments.

However, we understand that the first time you order custom clothing, in some cases it may not fit as desired. Therefore if you are not 100% satisfied with the fit of your custom clothing, we will be more than happy to offer you alteration credit or even remake it.

Refer to Perfect Guarantee & Guidelines.

What to do if you are not satisfied with your first time custom clothing from us.

Get in touch with us within 30 days of receiving your first-time garment and we will work with you to determine whether it can be altered or offer you a complimentary remake.

Alterations

If it is determined that your first time garment can be altered, you may choose to take it to your local tailor. Provide us with the alteration invoice from your tailor so that we may reimburse you for alteration costs and also update your size profile with corrected measurements.

Any alteration allowance will be credited to your original payment method which was used for purchase.

Refer to alteration credit allowance table below:


 Garment Type  Alterations Allowance USD
 Shirts  Up to $25
 Trousers  Up to $40
 Suits (2 Piece)  Up to $75
 Jackets / Blazers  Up to $50

Alteration credit for first time garments are subject to the following terms.

  • All requests for alteration credit should be made within 30 days of receiving your garment.
  • Our alteration and remake policy is not a guarantee and all will be approved on an individual basis, should they qualify.
  • Humblino reserves the right to refuse to do further business with any customer should they abuse our policy and guidelines.

Remakes

Any remakes are applicable for first time garments only, and are subject to the following terms.

  • All requests for remakes should be made within 30 days of receiving your garment.
  • Approved Remakes are subject to availability of fabrics. If your selected fabric is unavailable then another fabric of equal or lesser value can be selected.
  • For any approved remakes, allow 2-3 weeks for shirts and 4-5 weeks for all other custom clothing.
  • All garments except custom shirt(s), must be in as good condition as they were received to qualify for a remake.
  • Should the garment show any signs of extensive wear, wash, dry clean or damage, we reserve the right to not offer you a remake and your items will be returned to you.
  • Our alteration and remake policy is not a guarantee and all will be approved on an individual basis, should they qualify.
  • The Customer is responsible for return shipping of their original garment to Humblino. Humblino is not liable for any goods lost or damaged in transit. Please keep a record of your product’s tracking status to avoid any mishaps.
  • Humblino reserves the right to refuse to do further business with any customer should they abuse our policy and guidelines.

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